Shipping Policy

Thank you for visiting and shopping at www.paawareness.co.uk  the following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping & delivery charges

Please see our delivery charge tariff below. Delivery charges for your order will be calculated and displayed at the checkout.

UK delivery charges royal mail standard

Overseas standard delivery charges Royal mail 

For larger orders or if you require a tracked and signed for delivery, please email sales@paawareness.co.uk

Delivery confirmation & Order tracking

You will receive an order number confirmation email once you have made a purchase through Parental Alienation Awareness. Please use this order number in your correspondence with us. For tracked and signed for delivery’s you will be sent a separate tracking number in order to track your delivery.

Damages

www.paawareness.co.uk is not liable for any products damaged or lost during delivery. If you receive your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International delivery Policy

Customs, Duties and Taxes

www.paawareness.co.uk is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.

The responsibility is yours to check with your country’s customs office to verify that your products can clear customs.

We will do our part and follow the exact directions in your order. We will ship your order to the exact address that you provide. Please keep in mind that once an order has shipped, we cannot change the address information on an international order, and errors here could cause a delivery delay or rejection. We will give you the best service and ship it very quickly at the rates that we have agreed to on our site – you pay actual shipping charges based on the weight of the package.

If for whatever reason the package is seized by Customs officials, we are unable to issue you a refund unless all products are returned to us in their original condition. You may be responsible for any return shipping charges, in accordance with your local regulations.”

By ordering from Parental Alienation Awareness you are stating that you agree to the above disclaimer. While we rarely have problems with international shipments, if there is a problem with your order, we will work hard to find a solution as quickly as possible.

Note: International customers are responsible for ensuring that the products ordered can be lawfully imported to your country. When ordering from Parental Alienation Awareness the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped to countries outside of the United Kingdom may be subject to import taxes and customs duties levied by the destination country once a shipment enters the country.

From our experience, most foreign customers are not charged when they receive the shipment, however, any additional charges for customs clearance must be paid by the recipient. Customs policies vary widely from country to country and we recommend contacting your local customs office for further information. If you do get charged an additional fee, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges, or if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you for the cost of the products (which does not include any shipping or return shipping fees) once the package is returned and processed by our warehouse. Please note that packages returned by customs can sometimes take a long time.

For further assistance, please contact sales@paawareness.co.uk

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.